Scam calls

Fraudsters try to steal your details to target you with a scam call.

We explain what to expect to give you the confidence to hang up.

How a scam call works

One of the most common scams is when a fraudster calls to pretend to be your bank, a company you trust or the police.

If they use your personal and banking details to identify themselves, you may believe it’s genuine.

Often before they've called you, fraudsters may have targeted you with a scam email or text to get your details.

We cover what a typical scam call looks like in our video.

If there’s ever a problem with your account, we’ll always protect it first then contact you to put things right. We'll never call to tell you to move money to another account.

To check that we called you, hang up then dial 159 to talk with us.

The methods fraudsters use on a scam call

Other types of scam calls

Does a caller want you to download something? expandable section

Fraudsters can call to pretend to be a well-known company to try to get you to download some software.

They want to take control of your computer or device to steal your money.

Stay in control. Hang up the phone.
Do they want you to share a passcode? expandable section

Sometimes we may need to send you a passcode or activation code to confirm it’s you using or setting up an account.

Only a fraudster would call to ask for a code.

Never share a code with anyone who calls. Just hang up. Learn more about passcodes.

Learn about other scams and how to protect yourself