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Passcode scams
We may send you a passcode to protect your account.
Discover how to use a passcode safely.
How passcodes work
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There are certain reasons why we may send you a passcode by text or automated call, for example:
- When you log in to Internet Banking.
- If you buy something online with your card.
- You change details like your address, phone number or password.
Please check that we have your latest phone number.
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After you get a passcode, you need to enter it on your Internet Banking screen or our app.
If you enter a code incorrectly, you may need to call us and start again.
How to protect your passcode
Other ways we protect you online
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One Time Password
We’ll post you a One Time Password if you can’t get a passcode by text or automated call.
A One Time Password has letters and numbers, and you only use it once.
Never share a One Time Password with anyone.
Activation code
If you register for Internet Banking, an activation code will be sent to you by post.
Like a passcode, you only use this code once, but it will contain letters and numbers.
Never share an activation code with anyone.
How to pay safely online
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If you buy something online with your card, we may ask you to approve the payment in our Mobile Banking app.
When this happens, log in to our app and follow the instructions.
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Before you make a card payment online using a passcode or our app, make sure you’re buying:
- the item you want
- at the right price
- from a genuine seller.
Learn about other scams and how to protect yourself
Scam calls
Find out how fraudsters can use your details to win your trust.
Scam emails and texts
Find out how fraudsters try to steal your details.
Protect your devices
Do you know how to keep your devices safe?
Protect your identity
Fraudsters want to steal your personal and banking details.
Protect your passwords
Fraudsters will try to guess passwords to your online accounts.
Investment scams
Fraudsters pretend to be genuine companies and advisers.
