Go paper-free
Amend paper-free preferences for your statements and correspondence.
Scam messages
Received a message out of the blue? Find out how to check if it’s a fraudster trying to get your personal or banking details.
How does the scam work?
You might get an unexpected message with a link asking for your personal or banking information. The link could be to log in somewhere or to make a small payment.
Often, the messages will make you feel rushed – this could be with a threat or an offer that’s about to run out. The fraudsters want you to react without taking the time to stop and think. Remember – you do have time to check.
Stay ahead of the game
Spot the warning signs in these messages
Fraudsters know that people are often expecting deliveries, so they hope you’ll be tricked into thinking this message is genuine. The warning signs are:
- There’s a link asking for banking details
- It asks for a payment
- It doesn’t greet you by name
- Spelling and grammar errors
- The email doesn’t end in @royalmail.com
If you’re still not sure, contact the company directly or log in to your account online.
Official organisations like this often send you a letter with your name before taking any action against you. There are warning signs:
- The message doesn’t use your name
- A link which will ask for your personal details
- There is a threat to make you act without thinking
Don’t follow the links in any emails like this. You can check your account through the official website instead.
Receive a text out of the blue from a number you don’t know and you’re not expecting a delivery? The warning signs are already there.
- There’s a link asking for your personal and banking details
- The message asks for a payment
- They haven’t greeted you by name
Never reply to texts like this. Forward the message to 7726 to report it and delete it.
This message looks real because the fraudsters have used the name of an organisation in the text. However:
- There’s a link asking for personal information
- It doesn’t greet you by name
You can make sure it’s genuine with a website checker like Get Safe Online. If nothing comes up, it’s likely a scam.
Learn about other scams and how to protect yourself
Scam calls
Learn how fraudsters use your details to win your trust.
Buying online scams
Fraudsters sell fake items online or ones that don’t exist.
Pension scams
Fraudsters can pretend to be a company or adviser to target your pension.
Investment scams
Fraudsters may pretend to be a genuine company or adviser.
Protect your devices
Learn how to keep your devices safe.
Protect your identity
Fraudsters might try to steal your personal and banking details.
