Help

Make a claim

If you need to make a claim get in touch with us straight away and tell us what happened. You can do this online - it'll only take a few minutes.

Make a claim on your home insurance policy.

Weather zone

We’ve put together lots of useful information about what to do if you are, or think you might be affected by severe weather.

Weather zone about what to do if you think you might be affected by severe weather.

Common enquiries

The answers to your questions about our Bank of Scotland Home Insurance Select policy.

Common enquiries about our Bank of Scotland Home Insurance (HAP) policy.

Policy documents

Take a look at your policy documents. You'll need to know the first 3 digits of your policy number to find the right document.

View policy documents

Bank of Scotland Home Insurance Select is underwritten by Lloyds Bank General Insurance Limited. Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.