Manage your mortgage

If you need some help with your current Bank of Scotland mortgage, you can find out about how to manage your mortgage, making a payment, what help is available to you and much more below. 

 

  • If you have an account number that starts with a 10, then please contact us on 03457 273747. Our lines are open Monday to Friday 8am-8pm and Saturday 9am-4pm.
  • If you have an account number that starts with a 70, then please contact us on 0345 8500842. Our lines are open Monday to Friday 8am-8pm and Saturday 9am-4pm.
  • If you have an account number that starts with anything else, then please contact us on 0345 608 0263. Our lines are open Monday to Friday 8am-8pm and Saturday 9am-4pm.

We may monitor and record telephone calls to help us provide a higher level of service.

You could lose your home if you don't keep up your mortgage repayments

  • 1.
    How do I pay off my mortgage in full?

    You can repay your mortgage in full at any time, as long as you also pay any early repayment charges that apply.

    To ask us for the total amount needed to repay your mortgage, please call to request a redemption statement on 0345 850 0842 we're open 8am until 8pm Monday to Friday and 9am until 4pm on Saturdays (closed on Sundays and Bank Holidays). We will ask you what date you want to repay your mortgage so we can give you an exact figure that includes all costs and charges up to that date.

    If your property is in Scotland you will need to instruct a solicitor to prepare discharge documents for the Registers of Scotland which will enable our charge to be removed. If you are already using a conveyancer, perhaps because you are moving house, they will usually ask us for the amount needed to repay your mortgage and will deal with repaying it.

    You don't need to use a conveyancer to repay your mortgage if your property is in England and Wales or Northern Ireland as we will make arrangements to remove our charge at the Land Registry.

    Back to top
  • 2.
    How can I find out about my Daily/Annual Interest?

    You can find out your current interest rate by calling us on 0345 850 0842 Our lines are open Monday to Friday 8am-8pm and Saturday 9am-4pm.

    However if you want to enquire about a new interest rate check new deals for existing customers.

    Back to top
  • 3.
    How do I change my payment date?

    You can contact us and ask us to change your payment date as long as you choose a date which is no later than the 28th. If we calculate your interest daily, the best day of the month to make your monthly payment is the 1st because we'll charge the least amount of interest for the month. Your monthly payment amount may rise or fall if you change the day.

    We will update your mortgage details and change the date we collect your future direct debits. This may not be in the month of your request. If you change your payment date from the end of one month to the beginning of the next month, you may be required to make two payments within a relatively short timescale.

    Back to top
  • 4.
    Can I borrow more money on my existing Bank of Scotland mortgage?

    As an existing customer you can apply for additional borrowing on your mortgage and the monthly payments will be included with your regular monthly mortgage payment (subject to acceptance). Additional borrowing applications will not be permitted within 6 months of the date you first took out your mortgage.

    If you have a Personal Choice mortgage you are given an automatic further advance of 5% of the lower of the purchase price or property value on completion of the mortgage. You can access the 5% by calling us on 0345 850 0842.

    If you have a Personal Choice mortgage and require additional borrowing please call us on 0345 850 0842.

    You may need a valuation of your property. If a valuation is required it will be subject to a fee. Any fees added to your additional borrowing will incur interest. For details of fees, you can contact us on 0345 850 0842.

    You can apply by calling us on 0345 850 0842. Our lines are open Monday to Friday 8am-8pm and Saturday 9am-4pm.

    Back to top
  • 5.
    How do I get a duplicate annual statement?

    We'll send you a mortgage statement each year, it gives you important details about your mortgage including how much you owe, what interest rates you pay, how much interest we've charged and the payments you've made each month.

    If you do need a duplicate printed mortgage statement, call us and we'll get one posted out to your home address.

    Back to top
  • 6.
    How do I get a Certificate of Mortgage Interest?

    A Certificate of Mortgage Interest gives details of the interest charged to your mortgage account during a tax year, April to April. You can use it to help you complete your tax return or your accountant may have asked you to obtain one for the preparation of your annual accounts.

    To request a Certificate of Mortgage Interest, call us and we'll get one posted out to your home address.

    Back to top
  • 7.
    Can I take Mortgage payment holidays?

    If you want to apply for a payment holiday we will fully assess your application once received as the amount you owe will increase. Check the eligibility detailed below to see if you may qualify, but please note further checks will be required. If you want to apply please call us. We don’t guarantee that we’ll agree to a payment holiday.

    You may be eligible to apply for a payment holiday if:

    • It's been at least 12 months since you took our your mortgage with us
    • You've not taken any additional borrowing in the last six months
    • The amount you owe does not exceed 90% of our latest valuation of your property
    • You’ve not taken payment holidays for more than six months in total and not taken one in the past three years (this excludes payment holidays taken due to Covid-19)
    • You live in the property and it's your main residence
    • You don't receive support from the Department of Work and Pensions towards your mortgage payments
    • On a joint mortgage, all parties are in agreement to the payment holiday
    • Your mortgage payments are up to date and have been for at least 12 months
    • You’ve made six months payments since taking a payment holiday due to Covid-19

    If you have an application in progress for something else, such as a new interest rate deal, you can't apply for a payment holiday at the same time.

    If you don't think you'll qualify but are concerned about making payments then still call us. A payment holiday may not be suitable but there may be other options we can discuss.

    Back to top
  • 8.
    Can I rent out my home?

    If you don’t have a Buy to Let mortgage, you’ll need to ask for our agreement to rent out your home. You can find more information and how to apply by going to renting your home.

    Back to top
  • 9.
    How can I draw down more funds / borrow more from my Personal Choice mortgage?

    If you have a Personal Choice mortgage you are given an automatic further advance of 5% of the lower of the purchase price or property value on completion of the mortgage. You can access the 5% by calling us on 0345 850 0842.

    If you have a Personal Choice mortgage and require additional borrowing please call us on 0345 850 0842.

    If you don't have a Personal Choice mortgage, you could still borrow more money with additional borrowing.

    Back to top
  • 10.
    How can I find out about my early repayment charges?

    In the first instance you should refer to your most recent mortgage offer. If you have a fixed or tracker rate mortgage and are still within the fixed rate period or the tracker rate period then there may be an Early Repayment Charge if you repay the mortgage within this period.

    To find out about any charges that would be payable on your specific mortgage, call 0345 850 0842. Our lines are open Monday to Friday 8am-8pm and Saturday 9am-4pm.

    Back to top
  • 11.
    What do I do if I have concerns about my Interest only mortgage?

    If you have concerns about your repayment plan, you should speak to an Independent Financial Advisor or visit MoneyHelper.

    From time to time, we may ask you to show us that your repayment plan(s) remains on track to repay the mortgage. If we think your plan may not be enough to repay everything you owe by the end of the term, we’ll try to contact you to discuss other arrangements. These may include transferring part, or all, of your loan to a repayment mortgage.

    You’re responsible for regularly checking that your plan remains on track. If your plan does not give you enough money to repay your mortgage at the end of the term, you may have to sell your property.

    You can find further information on the interest only section of our website. 

    • If you have concerns regarding your interest only mortgage where you have 2 years or less remaining in the term and you have no repayment plan in place please contact our end of term team on 0808 145 0378.
    • For customers who have an account number that starts with anything other than a 10 or a 70, then please contact us on 0345 608 0263. Our lines are open Monday to Friday 8am-8pm and Saturday 9am-4pm.
    Back to top
  • 12.
    Can I change my monthly mortgage payment amount?

    Overpayments

    If your mortgage does not have an Early Repayment Charge, you can make partial overpayments of any amount without a charge. You may have to pay an Early Repayment Charge if you are making a lump sum overpayment or regular overpayments during an Early Repayment Charge period.

    To find out if your mortgage is subject to an Early Repayment Charge and any concession that may apply please refer to your latest mortgage offer documentation or call us on 0345 850 0842.

    If you want to make a lump sum payment or arrange a regular overpayment call us on 0345 850 0842.

    Underpayments

    You can underpay on your mortgage only if you have previously made overpayments of the same or greater amount and as long as we haven't used them when we worked out a new monthly payment. You need to contact us first to arrange to underpay.

    However If you have a Personal Choice mortgage, there are no restrictions and you can make regular or lump sum overpayments. Any overpayments will instantly reduce the balance outstanding on your mortgage and the amount of interest charged. Even a little bit extra each month can make an impact on the length of your mortgage term. You can also make underpayments to the value of 6 months mortgage payments every year.

    For further details you can call us on 0345 850 0842. Our lines are open Monday to Friday 8am-8pm and Saturday 9am-4pm.

    Back to top
  • 13.
    Can I change the term of my mortgage?

    We will consider an application from you to change the term of your current mortgage. We will work out whether we think the new monthly payments are affordable for you before we agree to make any changes. The new monthly payment may be bigger or smaller depending on whether you are asking for the term to be increased or reduced.

    If you wish to extend your mortgage term we may ask for confirmation of your income, particularly where the mortgage term extends beyond retirement age.

    To discuss this call 0345 850 0842. Our lines are open Monday to Friday 8am-8pm and Saturday 9am-4pm .

    Back to top
  • 14.
    How can I pay a lump sum off / extra money towards my mortgage?

    If you want to make a lump sum payment or arrange a regular overpayment call us on 0345 850 0842. Lines are open 8am to 8pm Monday to Friday.

    You may have to pay an Early Repayment Charge if you are making a lump sum overpayment during an Early Repayment Charge period.

    To find out if your mortgage is subject to an Early Repayment Charge and any concession that may apply please refer to your latest mortgage offer documentation or call us on 0345 850 0842.

    If you have a Personal Choice mortgage, there are no restrictions and you can make regular or lump sum overpayments. Any overpayments will reduce the balance outstanding on your mortgage and the amount of interest charged. For more details, call 0345 850 0842. Lines are open 8am to 8pm Monday to Friday.

    Back to top
  • 15.
    Can I remove a person from, or add one to, my existing mortgage?

    If you share your mortgage with another person and you want to transfer the mortgage into one name, or if you want to add another person call us on 0345 850 0842.

    Back to top
  • 16.
    Can I switch my existing Bank of Scotland mortgage to a new deal?

    Looking to Switch to a new deal? Let us guide you through the steps for switching to a new deal.

    For further details you can call us on 0345 850 0842. Lines are open 8am-8pm Monday-Friday.

    Back to top
  • 17.
    Can I take my product rate to a new mortgage?

    It is sometimes possible to take a product rate with you to a new mortgage on a different property. Your Mortgage Illustration and offer letter will say if any of your product rates can be taken to a new mortgage.

     The product rate can only be taken to a new loan while the product rate period(s) applies. When the product rate period ends and you are paying interest at the lender variable rate, it cannot be taken to a new loan.

    You will not be able to take your product rate with you if we don’t offer you a new mortgage. This means you will have to pay an early repayment charge if you repay your existing mortgage during the early repayment charge period. 

    For details of our available products call 0345 850 0842. Our lines are open Monday to Friday 8am-8pm and Saturday 9am-4pm.

    Back to top
  • 18.
    How do I remortgage my home?

    If you are an existing Bank of Scotland mortgage customer, you may not need to remortgage as you could switch to another deal with us. Find out more about new deals for existing customers.

    You can call us on 0345 850 0842. Our lines are open Monday to Friday 8am-8pm and Saturday 9am-4pm. Or you could borrow extra money with additional borrowing.

    Back to top
  • 19.
    What is the current interest rate?

    If you have a Fixed Rate Mortgage and are still within the fixed rate period, then the rate will be shown on your original mortgage documentation and your annual statement.

    If your mortgage is on a variable rate such as a tracker rate or our standard variable rate, you can call us on 0345 850 0842 (our lines are open Monday to Friday 8am-8pm and Saturday 9am-4pm) to find out your rate. If your mortgage is on a tracker rate, the rate you pay will be dependent upon the rate it is linked to, which is subject to change. Your offer letter will confirm what this rate is.

    Back to top
  • 20.
    What can I do if I’m having financial difficulties or struggling to meet mortgage payments?

    We understand that changes in people’s lives can lead to financial problems.

    If you are struggling with your payments or you think that this may be the case in the near future, please contact us as soon as possible. We will always try to help our customers who get into financial difficulty and struggle with mortgage repayments. It’s much better to discuss these issues early.

    We would also suggest that you seek free independent advice about your situation.

    Take a look at our financial difficulties section which contains more information as well as our contact details.

    Back to top
  • 21.
    Who can I speak to about clearing any arrears on my mortgage?

    To discuss clearing any arrears on your mortgage just call us on 0800 028 3861 between 8am and 8pm Monday to Friday, and between 8am to 5pm Saturday, and we'll discuss the issue with you in complete confidence.

    Back to top
  • 22.
    What is the Mortgage Exit Administration Fee?

    A Mortgage Exit Administration Fee (we call this Repayment Administration Fee) may be payable on full repayment of your mortgage. Where this fee is payable it will be detailed in your mortgage offer and will be a maximum of £50.00.

    If you have any queries regarding this please call us 0345 850 0842 between 8am and 8pm Monday to Friday or 9am and 4pm on Saturday.

    Back to top
  • 23.
    What other fees apply to my mortgage?

    Find out more about other charges that may apply to your mortgage.

    Back to top