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Amend paper-free preferences for your statements and correspondence.
Report fraud
Contact us if you think you've been scammed
- It's safe and simple for debit card customers to report fraud in our Mobile Banking app.
- If you've got a credit card or need to report Internet Banking fraud, please call us.
- Once you've sent a claim, we'll keep you up to date on your case.
Bank of Scotland will never ask you to:
- Tell us your account details.
- Share your Personal Security Number.
- Tell us your PIN code or card expiry date.
- Move money to another account.
How to do it
We'll take it step by step.
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You need to tell us if someone:
- knows your credit card PIN
- has used your credit card without your approval.
Call us anytime on 0800 028 8335 or +44 131 454 1605 from outside the UK.
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You need to tell us if:
- money has been taken from your account
- you’re worried a payment you’ve made is fraudulent.
Or someone:
- knows or has asked you for your Internet Banking password or memorable information
- has used your Internet Banking account without your approval
- has made you move their money into your account.
Call us anytime on 0800 567 4971 or +44 1132 888 408 from outside the UK.
You need to tell us if someone:
- knows your debit card PIN
- has used your debit card without your approval.
- Log into our app and find the payment you want to question.
- Select Help with this transaction followed by View your options.
- Read our guide on identifying a transaction and if these don't help select Report this transaction.
- This will then direct you through the steps of raising the fraud in our app.
If we can’t process your claim in our app, we’ll tell you how to contact us.
Getting started in our app
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If you're not registered for Internet Banking, you can call us. If you prefer to bank in person, there’s a range of services in your local area.
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SignVideo
An interpreting service for Deaf customers using British Sign Language.
Relay UK
You can call us using Relay UK if you have a hearing or speech impairment.
Get help from Action Fraud
You can report a crime or get general advice from Action Fraud. They also help banks and other companies combat fraud.
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You can get straight forward, impartial advice on how to avoid scams from Take Five.
You can report a crime or get general advice from Action Fraud. They help banks and other companies combat fraud.
They offer advice on how to keep yourself and your devices safe from fraud.
UK Finance is there to support customers and to help make sure it's safe to bank.
Prudential Regulation Authority (PRA)
The PRA is part of the Bank of England. Their role is to make sure banks act safely and reduce the chance of them losing money.
Financial Conduct Authority (FCA)
The FCA is there to make sure banks work well so customers are protected and get a fair deal.
CIFAS can help to protect your identity. They can stop fraudsters from using your details to apply for things in your name.
This is a government site that gives advice on how to stay safe online.
This is part of the FCA site. You can use it to check on an investment or pension deals to help you avoid scams.
Bank of Scotland does not control the content of any of the websites linked to on this page.
