Help and support

Looking for travel help? Our quick links and useful information will point you in the right direction.

Going abroad soon? You no longer need to tell us

You no longer have to tell us when you are travelling abroad. Our fraud and security systems are always on the lookout for suspicious activity on your accounts meaning you can relax when you are away making going abroad stress free.


Before going abroad

  • Check overseas fees. Silver, Gold, Platinum, Premier  and Ultimate Reward current accounts: We won't charge our debit card fees when you use your debit card for these accounts at home or abroad. We also won’t charge these fees in relation to other current accounts you hold, for your selected weeks if you have Travel Smart added to the account. 
  • Check your credit card is activated? Our guide on how to activate your card is here.
  • Does your card expire when you are away? If your card is due to expire within 90 days, you can request a replacement card.
  • Turn off Abroad Freeze if you’ve added it to the debit card you plan to use abroad.
  • You can use our app to view your PIN number if you can't remember it.
  • Take another form of payment in case of emergency.
  • Think about setting up a Direct Debit to cover any payments due while you’re away.
  • Ensure your contact details are up to date. We may need to text or call you if we’re concerned there may be fraudulent activity on your account - you can check and update your details here.
  • If you need to get in touch, call us. Standard network charges may apply.
  • It may be a good idea to make card payments in local currency and avoid paying the local currency conversion charges.

Have an enjoyable trip!

Report your card as lost or stolen

If your debit or credit card is lost or stolen while you’re abroad, please get in touch.

Report your card lost or stolen

Card declined

We know how frustrating it can be to get your card declined. Take a look to see why this might have happened.

Using cards outside the UK

If you are using your debit or credit card outside the UK, make sure you are aware of our rates and charges and whether they apply to the card you intend to use.

More about rates and charges

Using debit cards outside the UK

Using credit cards outside the UK

Other travel services

Order travel money

Send money outside the UK

Receive money from outside the UK

Exchange your leftover currency in branch

Travel services

Get ready for your trip or find help if you need it when you’re overseas.

Other travel services

Travel services

Get ready for your trip or find help if you need it when you’re overseas.

Other travel services