Cancel your home insurance

Cancel your policy or find out about other options.

Thinking of leaving us?

We’re sorry you’re thinking of leaving us, you can tell us why online.

You’ll still have chance to review your options before confirming your decision. This could include making changes to your cover.

Cancel your policy

If you have Home Emergency cover and your home insurance policy number starts with HAP, this is a separate policy provided by Allianz Assistance. If you’d like to cancel it, please call 0345 641 9756 or email BoSHomeEmergencyService@allianz.com.

Why choose Bank of Scotland home insurance?

Here when you need us most
Make claims easily online or by phone. Our out of hours emergency claims helpline is available for urgent support.

You decide the excess
Pay your chosen excess towards most claims. The higher the excess you choose, the less you could pay for your cover.

No hidden costs
We won’t charge you an admin fee for making any changes to your policy.

Manage your policy online
Easy to manage your policy online; claim, renew and pay. If you’re registered, log in to Internet Banking for extra features to make managing your policy even easier.

Worried about paying for your policy?

Please get in touch with us to see how we can help. We'll review your policy and look at how we can best support you. Here are some of the things we could look at to help:

  • request a payment holiday
  • check if there’s any part of your cover that you no longer need
  • see if there’s any other way we can reduce the cost of your policy.

Get in touch

Bereavement

If you're cancelling due to a bereavement, we can help.

FAQs & Common queries

  • You can cancel your home insurance at any time during the term of your policy. You can do this online or by calling us.

    After renewal, if you change your mind within 14 days, we can cancel your policy back to the start date and give you a full refund of your premium, unless you have made a claim. If you wish to cancel but would like to remain covered until the date you cancel, you’ll need to pay for the number of days cover you’ve received.
     

  • After you cancel, we’ll send you a letter in the next 14 days. The letter will let you know if there’s a refund due or anything left to pay. 

Bank of Scotland Home Insurance Select is underwritten by Lloyds Bank General Insurance Limited. Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.