Your policy, your way

Manage your home insurance with ease: renew and pay for your policy, make a claim, amend details and get proof of insurance - all at your fingertips.

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Urgent Claims

Facing an emergency? Get immediate assistance when you need it most with our 24/7 support.

Thinking about leaving us?

There may be something we can do to help if you are concerned about the cost of your cover, the type of cover you have or if you're moving home.

Change in personal circumstances or life events

We’re here for the ups, the downs and everything in between.

How do I find my policy number? expandable section

You can find your policy number on any letters we’ve sent you by post or if you are registered for Online banking you can log in to see it. It always starts with 3 letters (e.g. HBP123456789).
Do I need to notify you if I’m working from home? expandable section

If you’re working from home using a computer, doing paperwork or phone calls, you don’t need to tell us.

For other types of work you’re doing from home (for example, hairdressing or making things), give us a call to let us know and we’ll check if you’re covered.
Do you cover my contents when I'm moving home? expandable section

We'll pay claims where your contents are lost or stolen while you're moving home. We'll only do this if they're being moved within the United Kingdom by a professional removal firm.

They'll also be covered while they're being stored by the firm for up to three days. It also covers accidental damage if you have chosen Silver or Gold cover.