Go paper-free
Amend paper-free preferences for your statements and correspondence.
Request a Payment
An easy way to get paid
- Request and receive money you’re owed from friends and family in our app.
- Easily share a link or QR code.
- Friends and family can follow the instructions to pay you back.
- Ask for up to £150 each time and get up to £500 a day.
How to do it
We'll take it step by step.
To share a payment link:
- Go to your home screen in the app and choose a bank account. Next, select the three-dot menu and choose 'Request a payment'.
- Select ‘Share link’.
- Next, choose which account you want people to pay in to and add an amount if needed.
- Choose how you want to share the link. You can send the same link to more than one person.
- We'll send you a message with instructions on how to send you a payment.
To access your QR code:
- Go to your home screen in the app, select the three-dot menu of your chosen account and choose 'Request a payment'.
- Select ‘Share QR code’.
- Show it to anyone who wants to pay you to scan, and it’ll take them straight to your payment request.
Getting started in our app
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If you're not registered for Internet Banking, you can call us. If you prefer to bank in person, there’s a range of services in your local area.
A look at the details
Your Request a Payment details
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No, it will remain active for anyone to pay you at any time.
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Yes. You can share your link or QR code with several people at the same time, for example in a group message.
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Yes, but only to send and receive Great British Pounds (GBP).
Sending and receiving money with Request a Payment
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Request a Payment is offered with all of our personal bank accounts.
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Yes. If you create a reference when requesting your payment, it’ll show on your statement for you to check.
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You can't cancel a request once you’ve sent it – just message the person to tell them you no longer need the payment.
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The payment should arrive within two hours after it's sent to you.
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Check that your friend or family member got your link and made the payment. Payments normally arrive within two hours. If the payment still hasn't been received, ask them to check with their bank first.
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No, they can bank with another UK bank.
Safety and fraud
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Yes. Request a Payment uses Open Banking which is a way you can safely share information with other banks.
Never open a message from someone you do not know. And if you have any doubts about the identity of someone contacting you, make sure you speak to them first using a number you trust.
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For Bank of Scotland bank account holders, Request a Payment is a service we offer as part of your bank account, so there are no additional terms and conditions.
For payers initiating a payment, for example following a link or using a QR code you've sent them, they'll see these terms and conditions. (Request a Payment Payer Terms PDF, 51KB)
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