Go paper-free
Amend paper-free preferences for your statements and correspondence.
Add your ID
We need to see your ID before your 18th birthday so we can change your Smart Start accounts to a Classic Account and Access Saver.
You can do this in our app
- Our app is the simplest way to prove who you are.
- You will not need to visit a branch or post any documents to us.
How to do it
We'll take it step by step.
- Download the Bank of Scotland app.
- Register for Internet Banking.
- Receive your activation code in the post and input it in the app.
- Log in to the app.
- Select More and then Confirm your ID from within the Manage Account section of your Spending Account.
- Take a picture of your passport and a selfie using our app.
- We'll check the pictures you've sent us and email confirmation to you within the next 24 hours.
Getting started online
A look at the details
How to register for Internet Banking
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- Download the Bank of Scotland app.
- To start registering for Internet Banking select Create login details.
- Input the requested details.
![Your profile screenshot from the Bank of Scotland app.]()
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- Select your Smart Smart account from the dropdown list.
![Account details screenshot from the Bank of Scotland app.]()
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- Create secure login details.
![Login details screenshot from the Bank of Scotland app.]()
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- Read our Internet Banking agreement, if you are happy to continue select Agree.
![Agreement screenshot from the Bank of Scotland app.]()
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- An activation code will be posted to your parent or guardian.
- When you receive your code log in to Internet Banking and enter the activation code.
![Finish registering screenshot from the Bank of Scotland app.]()
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- Enter the requested randomly selected three characters from your memorable information.
- Select Continue to see your security setting options.
![Memorable information screenshot from the Bank of Scotland app.]()
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- Choose how quickly you would like our app to log you out after you have stopped using it.
Select:
- Turn on Face ID to securely log in to Internet Banking with just a glance at your camera
- Keep using memorable information to continue entering three characters from your memorable information to log in
- Ask me later and you will continue to use memorable information to log in but we will ask again during a future log in.
You can now use the app to check your spending and saving, pay in cheques, view your card details and many other things.
![Auto logout screenshot from the Bank of Scotland app.]()
How to prove who you are
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- Open your Bank of Scotland app, log in and select More from within the Smart Spending section of the app.
![App home screenshot from the Bank of Scotland app.]()
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- Select Confirm your ID from within the Manage Account section of your Spending Account.
![Spending account settings screenshot from the Bank of Scotland app.]()
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- Confirm that you have a UK/EU passport with you now.
- Take a picture of your passport following the guidance provided on our app.
![Provide proof of ID screenshot from the Bank of Scotland app.]()
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- Take a selfie by following the guidance provided on our app.
![Let's take a photo of you screenshot from the Bank of Scotland app.]()
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- You're now done. We'll email confirmation to you after your pictures have been checked.
![Thank you for submitting your ID screenshot from the Bank of Scotland app.]()
