Change your name

You can do this in our app

  • Our iOS app is the simplest way to change your name.
  • It can be done in just a few short steps.
  • You just need either your driving licence, or EU or UK Passport.

We're still rolling out this service, so it isn't available through Android yet. See our guides on how to change your name.

How to do it

How to do it

We'll take it step by step.

  1. From the home screen, select the profile and settings icon in the right hand corner
  2. Next to the name and title select Edit
  3. Select what you would like to change, and tap Continue
  4. Select the ID you would like to use, then read and agree to use biometrics 
  5. Enter your new details and select Continue 
  6. Confirm the checklist and select Ready to take a photo of your ID 
  7. Read the instructions for the selfie and select Ready to take my photo, which will then be verified 
  8. Confirm your changes and enter your password 
  9. That’s it, your details have been updated.

Getting started in our app

Mobile Banking app

  • Join our 1 million app users
  • Simple and secure log in.
  • Set up handy notifications.


More about our app


Mobile Banking app

  • Join our 1 million app users
  • Simple and secure log in.
  • Set up handy notifications.
Download our app

If you don't bank online

  • To change your name in branch, you’ll need to complete and print the required form first. Log in or register for Internet Banking.

    From the menu at the top of the page, select Your profile, Change your contact details, and then Change name.

    We’ll need both your old and new signatures, along with original or certified copies of some documents, depending on the reason for your name change. Please bring the right evidence with you so that we can help.

    Once you’ve got your completed form and documents, visit us in branch.

  • Before you write to us, you’ll need to complete and print the required form first. Log in or register for Internet Banking.

    From the menu at the top of the page, select Your profile, Change your contact details, and then Change name.

    Once you have your completed documents, please write to us at: 

    Bank of Scotland, PO Box 23581, Edinburgh, EH1 1WH.

    As we need original or certified copies of your documents, we recommend sending everything recorded delivery. Once we’ve processed your name change, we’ll return any original documents to you. If you need any certified documents returning you must request this.

  • After a divorce

    To change your name after a divorce, you’ll need your:

    • Divorce papers or decree absolute.
    • Marriage certificate.

    You’ll also need one of the following:

    • Deed Poll (not available in Scotland).
    • Your birth certificate.
    • A copy of the entry in the Register of Corrections (Scotland only).

    For any other reason

    To change your name for any other reason, you’ll need one of the following:

    • Deed Poll (not available in Scotland).
    • Your marriage certificate or your civil partnership registration document.
    • A Statutory Declaration.
    • Your adoption certificate.
    • A copy of the entry in the Registry of Corrections (Scotland only).
    • An amended birth certificate issued by the Registrar General, Edinburgh (Scotland only).

A look at the details

  • When you contact us, we’ll update your name on all your Lloyds Banking Group accounts, including those issued by Lloyds Bank, Halifax, MBNA and Lloyds Bank Private Banking.

    If you bought an insurance policy through Bank of Scotland, you’ll need to contact your insurer separately to let them know about your new name. If you don’t, it could affect your policy.

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Further profile & settings help

Update your personal details, manage app notifications or activate Everyday Offers.

Read our guides