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Amend paper-free preferences for your statements and correspondence.
Change your name
For security, if you need to change your name, you’ll need to visit a branch or write to us.
Although you can’t update your name online, you can complete and print the form you’ll need.
Log in or register for Internet Banking on a desktop or laptop computer. From the menu at the top of the page, select ‘Your profile’, ‘Change your contact details’, and then ‘Change name’.
We’ll need both your old and new signatures, along with original or certified copies of some documents, depending on the reason for your name change. Please bring the right evidence with you so that we can help.
What evidence to bring
Once you’ve got your completed form and documents, visit a Bank of Scotland branch.
Or write to: Bank of Scotland, PO Box 23581, Edinburgh, EH1 1WH.
As we need original or certified copies of your documents, if you choose to write to us, we recommend sending everything recorded delivery. Once we’ve processed your name change, we’ll return any original documents to you. If you need any certified documents returning you must request this.
If you have more than one account.
When you contact us, we’ll update your name on all your Lloyds Banking Group accounts, including those issued by Lloyds Bank, Bank of Scotland, MBNA and Lloyds Bank Private Banking.
If you bought an insurance policy through Bank of Scotland, you’ll need to contact your insurer separately to let them know about your new name. If you don’t, it could affect your policy.
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