Go paper-free
Amend paper-free preferences for your statements and correspondence.
Text alerts
How to manage your text alerts.
Text alerts explained
- Receive alerts for your use of arranged and unarranged overdrafts.
- Track your savings account applications.
- If we have your up-to-date mobile number, we'll automatically enrol you into this service. Learn how to update your number.
How to do it
We'll take it step by step.
-
We'll text you when you need to add money to your account to cover a standing order. We'll also let you know when you're about to use or have started using an unarranged overdraft.
-
Our text alerts can help you track your savings account applications and manage your existing accounts. We’ll send text messages to your mobile phone once we have your up-to-date contact number.
We'll text you when you've started or are about to start using your arranged overdraft. We'll also let you know when we start charging you for using your arranged overdraft.
Getting started online
A look at the details
-
-
Setting up alerts
If you have declined text alerts in the past, you can change your mind and sign up.
Overdrafts
To receive alerts about your:
- arranged overdrafts, text STARTA to 64447
- unarranged overdrafts, text STARTU to 64447
- arranged and unarranged overdrafts text START to 64447.
Savings accounts
To receive alerts about your savings account applications, text ASTART to 82332. You can also receive alerts for existing savings accounts by texting BSTART to 82332.
Check with your phone provider to see if you’ll be charged to send SMS messages. We don’t charge you when we send alerts.
-
Other alerts
Mandatory alerts
We may also send you text alerts when:
- you ask us to to update your phone number
- you set up a new person or company to receive a payment
- we refuse a payment
- we need to speak to you before we make a payment
- we suspect any fraud related activity.
You can't stop these alerts.
Youth and Basic accounts
If you have a Youth or Basic account, we'll only send you unarranged overdraft alerts.
When you're abroad
If you have an international number or you’re abroad, you can still get alerts. Just check with your service provider about any charges for sending or receiving texts.
App notifications
If you use our app, you can receive push notifications when your balance after pending falls to between £0 and £50. Turn these on or off in the app through your notification settings. Your choice will apply to all your current accounts.
You might also like
