Go paper-free
Amend paper-free preferences for your statements and correspondence.
Everyday banking
Online services & more
Help & security
We're here for you
Bank accounts
Accounts & services
Borrowing
Cards, loans & car finance
Already borrowing with us?
Thinking about applying for credit? Check Your Credit Score for free, with no impact on your credit file.
Mortgages
Accounts & calculators
Already with us?
Worried about paying your mortgage? We have various ways that we can help you.
Savings
Accounts & ISAs
Investing
Pensions & investments
Already investing with us?
A simple, smart and easy way to save for your retirement.
Insurance
Home, life & car
Already insured with us?
Get Bank of Scotland home insurance 10% cheaper when you get a quote and buy online.
When moving home it is sometimes possible to take a product with you to a new mortgage, we call this porting. Your Illustration and offer letter will say if any of your products are portable. You must meet all our latest lending policy rules at the time you apply.
To port your existing product to your new mortgage, you'll need to contact us.
The telephone number you need to call depends on your mortgage account number. Your account number may have recently changed. Check your latest mortgage statement or sign in to Internet Banking to view your mortgage details.
If your mortgage has a 14 digit account number that starts with 10 then your mortgage is provided by the Halifax. You can call on 0345 300 2297.
If your mortgage account number starts with:
Our opening hours are 8am - 8pm Monday to Friday.