Go paper-free
Amend paper-free preferences for your statements and correspondence.
View your card details
You can do this in our app
- Use our app to view your credit or debit card details.
- Buy things online or over the phone even if you don't have your card to hand.
- It's safe and secure. You can only view your card when you've securely logged in.
For new accounts you can start using this feature as soon as the application process is complete.
How to do it
We'll take it step by step.
- Log in to our app, select Manage card on the bottom right of the app.
- If you have more than one active card, choose the card you want to view then select View card details again. This will display your 16 digit card number.
- You can copy your card number by selecting Tap to copy and pasting it into the checkout you’re using. Select Hide card number to hide it once you’re done.
- Select Show security code to see your 3 digit code. This can be used to make a purchase online or over the phone. Select Hide security code to hide your 3 digit code from view.
Getting started in our app
A look at the details
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If you have reported your debit card as lost or stolen you can view your card details in the app the following day.
If you have mobile notifications switched on, you will get an alert when your card details are ready to view. You can open this notification to view your new card details in the app.
If you're not already registered, you can also use this to manually register for Apple Pay or Google Pay.
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When you can view your credit card details in the app depends on when you reported your card as lost or stolen:
- Reported before 5pm Monday to Friday – your card details will be available the next day
- Reported after 5pm Monday to Thursday - your card details will be available within two days
- Reported after 5pm on Friday, or on Saturday or Sunday - your card details will be available the following Tuesday.
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If you have ordered a replacement debit card, your card details can be seen in the app the following day.
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If you have ordered a replacement card, you can continue to view your existing card details in the app and use them to make purchases online or over the phone.
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If your debit card is due for renewal, your new card details will be available in the app up to 30 days before the expiry date.
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If your credit card is due for renewal, your new card details will be available in the app up to 60 days before the expiry date.
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Apple Pay is not available on all debit cards, credit cards and accounts. Restrictions include: Non-personal accounts, Visa credit cards, Electron cards, additional credit card holders and customers under 13 years of age. Available on iPhone 6/6+ and above, iPad with Touch ID and Apple Watch
Google Pay is not available on all debit cards, credit cards and accounts. Restrictions include: Electron cards, Visa credit cards and additional credit card holders, non-personal accounts, Basic Bank accounts and customers under 13 years. Google Pay app must be downloaded and is available on Android devices with contactless capability (NFC), running on the Android 4.4 KitKat Operating system or newer.