Go paper-free
Amend paper-free preferences for your statements and correspondence.
Paper-free statements and correspondence
You can do this online
Why go paper-free? It’s a safe and secure way to receive your eligible statements and correspondence through Internet Banking. By going paper-free, you’ll receive statements and correspondence that are:
- Safe - only you can log in and view your documents
- Easy - all your documents are in one place
- Always available - view, download or print documents at any time
If you don't choose to go paper-free, we’ll still send you paper copies. These are free for current account and savings customers. For paper-free customers, the first copy of your loan statement is free. There’s a charge for credit card statements.
How to do it
We'll take it step by step.
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- Log in and go to your account page, select Your Profile.
- Select Turn on paperless statements.
- Follow the on-screen instructions to go paper-free on all your eligible accounts.
- Log in go to your account menu, select More.
- Select Settings and Info, then How we contact you, then Online and paper preferences.
- Follow the on-screen instructions to go paper-free on all your eligible accounts.
Getting started online
A look at the details
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You can view, download and print a copy of your paper statement in PDF format for your Personal Current Accounts and Savings Accounts from your Digital Inbox.
Your Credit Card and Personal Loans statements are also available in PDF format from your account statement page, allowing you to easily download and print whenever you want.
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Current Accounts and Savings Accounts
You can access your account statements in PDF format from your Digital Inbox going back to January 2018.
You can access your Current Account and Savings Account transactions from 2005.
Credit Cards
You can view your latest statements as well as historical statements back to November 2012.
Personal Loans
You can view your latest statements as well as historical statements back to April 2014.
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Personal Current Account or Savings Account
You can view your account statement online at any time by logging on to Internet Banking. Your statement will be displayed as a PDF document in your Digital Inbox, which you can access via the Account Overview page.
You can also view your transactions from your statement page by using the 'Statement Options' dropdown at the top of the statement page.
Credit Card or a Personal Loans
You can view your statement online at any time by logging in to Internet Banking. You can use the online search function to view, download or print your statements. Your account statements will be displayed as PDF (Portable Document Format) files.
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Your Digital Inbox is where you’ll find your paper-free documents. You can also find statements for your current accounts and savings accounts in here. They will be displayed as PDF documents. You can use your Digital Inbox to view, organise and print selected correspondence.
If you choose to go paper-free we’ll stop sending certain letters by post and send you an email when you receive a new item in your Digital Inbox. You can switch back to paper correspondence for some or all of your eligible accounts at any time.
We’ll never change any documents held in your Internet Banking Digital Inbox or your personal account area after we’ve sent them. These documents cannot be deleted as we want them to be accessible whenever you need them, however you will be able to move them to the Archive.
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You can view your correspondence online at any time by logging in to Internet Banking. Your correspondence will be displayed as PDF documents in your Digital Inbox, which you can access by going to the 'Account Overview' page. You can use your Digital Inbox to view, organise and print selected correspondence.
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Personal Current Accounts and Savings Accounts statements
We will provide the following documents in PDF format to your Digital Inbox:
- Statement of fees (current accounts only)
- Annual summaries (savings accounts only)
- Annual interest summaries
- Historical fees and interest rate documents
Personal Current Accounts and Savings correspondence
The correspondence we send will also include changes to your account terms and conditions, overdraft agreements and other letters about any overdraft you may have.
If you are paper-free for correspondence only, you will receive postal copies of your historical fees and interest rates documents. We will provide the following documents in PDF format to your Digital Inbox:
- Statement of fees (current accounts only)
- Annual summaries (savings accounts only)
- Annual interest summaries
Personal Loans statements
If you choose paper-free statements you’ll receive your annual statements as PDF documents in your personal account area.
Personal Loans correspondence
You'll receive Notices of Sums in Arrears online as PDF documents in your Digital Inbox.
Credit Card statements
You’ll receive your statements as PDF documents in your personal account area, this will include documents that we normally send as part of your paper statements, such as certain Notices of Variation, Notices of Default Sums and Notices of Sums in Arrears.
Credit Card correspondence
We will send the following correspondence to your Digital Inbox:
- Larger Notices of Variation.
- Updates to charges and fees.
- Certain other letters about your account.
You’ll continue to receive some documents and information by post, such as annual statements or any arrears notices.
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