Reset your login details

You can do this online

  1. Our app is the simplest way to reset your details.
  2. If you don’t know your username, you can find that out at the same time.
  3. You can also reset through online banking.
How to do it

How to do it

We'll take it step by step.

  1. On the login page, select Forgotten your login details?.
  2. Enter your details and if you don’t know your username, we’ll ask for account details instead.
  3. We’ll now do a quick security check to confirm it’s you. Select a number for us to contact you on.
  4. We’ll send you a one-time passcode text, we’ll ask you to enter it. If we called you, we’ll ask you to say or key the code on your phone.
  5. All done, you’ve updated your details and can use them to log in.

Reset your details

 

Mobile banking app

  • Join our 1 million app users.
  • Simple and secure login.
  • Set up handy notifications.

Mobile banking app

  • Join our 1 million app users.
  • Simple and secure login.
  • Set up handy notifications.
Download app

Online banking

You can also reset your login details in a browser on any device.
 

Reset your login details

Online security

Biometric login

Biometrics use your fingerprint or face recognition to make logging into our app faster and more secure.

More about biometrics

How secure is our app?

We use some of the latest technologies to fight fraud and help keep you and your money safe.
 

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Staying safe online

We use up-to-date security systems to help you keep your money safe when you bank online.
 

How we protect you

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Getting online

All you need to know about getting set up online.

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Getting online

All you need to know about getting set up online.

See our guides