Go paper-free
Amend paper-free preferences for your statements and correspondence.
Meet our virtual assistant
How our virtual assistant can help
Here's some of the ways our virtual assistant can help with your everyday banking needs.
Lost or stolen cards
Safely cancel a lost or stolen card and securely order a new one.
Manage contact details
Securely update contact details like your address or phone number.
Card declined
Learn why your card was declined and what to do next.
A look at the details
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It’s our expert support system that gives you help with everyday banking tasks.
Just start a chat with our virtual assistant to get instant support. If it can’t answer, we’ll usually find you someone who can and they will get back to you as soon as possible.
Make sure you have notifications switched on so we can let you know when they’ve replied.
Our teams are available at the following times:
- Banking and savings accounts: 24/7.
- Credit cards: 24/7.
- Mortgages: Monday to Friday 8am to 8pm, and Saturday 8am to 4pm.
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If our virtual assistant can’t help, we’ll pass you on to someone in one of our teams. They’re available at the following times:
- Banking and savings accounts: 24/7.
- Credit cards: 24/7.
- Mortgages: Monday to Friday 8am to 8pm, and Saturday 8am to 4pm.
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Yes. You’re securely logged In to your account through the app or Internet Banking.
But it’s still important you don’t share anything private like your username, password, memorable information, card number or PIN.
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Turn on device notifications for our app and we’ll let you know when you’ve got a new message.
To turn on notifications on an iOS device:
- Go to Settings then select Notifications.
- Select our app from the list under Notification style.
- Toggle the Allow notifications switch to on.
To turn on notifications on an Android device:
- Go to Settings then select Notifications.
- Select our app from the list under Notifications.
- Toggle the Allow notifications switch to on.
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