CONTACT US

CONTACT US

get in touch with Bank of Scotland Private Banking.

There are a few ways.

 

CALL US

CALL US

Our Private Banking Service is open 8am – 8pm, seven days a week, and closed on Bank Holidays.
Not all Telephone Banking services are available 24 hours a day, seven days a week.

  • Making payments
  • Setting up standing orders
  • Checking balances and more

Calling from the United Kingdom

0345 711 1111

Calling from abroad. Call charges may apply.

+44 131 278 3698

Help and Support

It is important to deal with any money worries as soon as you can. Our specially trained
colleagues are by your side to support you when needed.

Mortgage Charter

We have signed up to the government’s Mortgage Charter. This means we’ve agreed to work closely with the government to give mortgage customers the right support.

These options are available as part of the Mortgage Charter. They won’t impact your credit score.

Making interest only payments or extending your mortgage term will mean paying more interest overall. You should continue with your current monthly payments if you can manage them comfortably.

For support, please call 0800 074 4452

Worried about future payments?

If you are concerned about meeting your Loan payments and wish to discuss support options available to you including Mortgage Charter support, please contact us on.

Tel: 0800 074 4452

Lines Open 9 till 5 (Mon – Fri)

Already missed a payment?

If you find yourself already behind on payments, please contact us on.

Tel: 0800 096 4387

or 

01733 462665 from overseas

  • Need a bit of time to get your budget back on track?

    Switch to interest only payments for six months, with no impact on your credit score.

    How it works

    • You’ll make interest only payments towards your mortgage for six months, with no impact on your credit score.
    • You can cancel at any point, but you can only apply once.
    • Your monthly payments will increase at the end of the reduced payment period to collect the amount you haven’t paid.
    • You’ll pay back more on your mortgage overall if you make interest only payments for six months.
    • If you miss an interest only payment and don’t catch up, we might cancel the arrangement.

  • You may be able to change your mortgage term to help manage your monthly payments. Just bear in mind that extending your term usually means you’ll pay more in interest charges over the duration of your mortgage.

    Extending your mortgage term will mean you pay more over the term of your mortgage.

    As part of the Mortgage Charter, if you extend your mortgage term, you’re able to change back to your original term within the first six months without going through affordability checks.

    If you’ve made any other changes to your mortgage, such as additional borrowing, more checks might be needed.

    Important: If you revert to your term, your monthly payments will increase as you’ll be repaying the mortgage balance over a shorter term.

  • You can temporarily make interest only payments for a maximum of six months, to give you some time to get back on track with your budget. With a term extension, you could make reduced payments for longer. Both options mean you’ll pay back more overall, but a term extension could mean you’ll be paying your mortgage later on in life.

    If you extend your mortgage term past your planned retirement age, we’ll need to ask you some questions about your income. You can choose to go back to your original term within the first six months without an affordability check.

Our Locations

Our Locations

We have Private Banking offices in Scotland and England, where we can look after you and your finances. We open Monday to Friday 9am-5pm excluding bank holidays.

To apply for our Private Banking service, you’ll need to have: at least £250,000 in savings and/or investments with Bank of Scotland, and/or at least a £750,000 mortgage with Bank of Scotland, excluding personal pensions or property.

And if you have £2 million or more in savings and/or investments or an annual income of £500,000 or more, you will be eligible for our Private Client service.

Any charges that apply and what these cover will be explained and agreed with you before any services or products are provided to you.

WRITE TO US

WRITE TO US

Unless you've been asked to write to a different address, please always send correspondence to the below addresses so that your request can be dealt with as quickly as possible.

Bank of Scotland Private Banking
Ground Floor
3 City Park
The Droveway
Hove, East Sussex
BN3 7AU

MAKE A COMPLAINT

If you have a complaint, please contact us:

Call us on:

0345 711 1111

Write to us at :
Bank of Scotland,
PO Box 761,
Leeds,
LS1 9LF.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

Address : Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
Website : www.financial-ombudsman.org.uk
Free phone: 0800 023 4567
Low-cost phone : 0300 123 9123
Email : complaint.info@financial-ombudsman.org.uk

Become a Customer

Become a Customer

To apply for our Private Banking service, you’ll need to have: at least £250,000 in savings and/or investments with Bank of Scotland, and/or at least a £750,000 mortgage with Bank of Scotland, excluding personal pensions or property.

And if you have £2 million or more in savings and/or investments or an annual income of £500,000 or more, you will be eligible for our Private Client service.

Any charges that apply and what these cover will be explained and agreed with you before any services or products are provided to you.

Book Appointment

or call

0345 366 2727

Lines are open Monday to Friday from 09:00 to 17:00 (Tuesday and Thursday until 19:00) and Saturday from 09:00 to 13:00, excluding bank holidays. Calls may be recorded or monitored. Call charges may vary.

Bank of Scotland plc and Lloyds Bank plc are both part of Lloyds Banking Group. More information on Lloyds Banking Group can be found at www.lloydsbankinggroup.com

Bank of Scotland plc
Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland No. SC327000. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under number 169628.

Lloyds Bank plc 
Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under number 119278.