Birmingham Midshires

If you live at the same address you lived at when the account was closed, and your name is the same you can call us on 0345 602 2828 if you need to request the following information about your closed account:

• Annual Statement
• Certificate of Interest
• Data Subject Access Request
• Balance
• Interest rate 
• Interest paid.

If you have moved address, changed name or need information not listed, please write to us. When you write to us, you’ll also need to include certified documents to confirm your identity. The How to certify your documents section will help you understand what to include and how to get your identity documents certified.

Savings and Investments Team

Birmingham Midshires Corporate Centre

Pendeford Business Park

Wobaston Road

Wolverhampton

WV9 5HA

Where possible only send in certified documents.

Arrange to get your documents certified

A 'certified copy' is a photocopy of an original document that has been stamped and signed to confirm that it is an exact copy of the original document.

Who can certify a document?

• Any Lloyds Banking Group employee in one of our Halifax, Bank of Scotland or Lloyds Bank branches.
• An official of an embassy, consulate or high commission of the country issuing your passport.
• A lawyer, barrister or accountant (who is a member of a recognised professional body) or notary public.

Make sure your documents are certified correctly

Instructions for certifiers:

• For documents that include a photograph please write "I have met this individual and confirm this photo is a true likeness of them. I certify that I have seen the original document and confirm this is a true copy of the original." For all other documents, please write "I certify that I have seen the original document and confirm this is a true copy of the original."
• Sign and date the photocopy
• Print your name in BLOCK CAPITALS
• State your occupation, address and telephone number.
• Stamp the document (the stamp must be clearly impressed).

All documents you send to us will be returned to you. Checks may be carried out to confirm a certification is genuine. We reserve the right to request further validation if considered necessary.

What can you use to prove your identity?

Please send two forms of identification from Proof of Identity.  If you do not have two items from this list, please send one from Proof of Identity and one from Proof of Address.

Important notes about acceptable documents:

• Where you need to send two separate documents, the same one can’t be used twice, even if it appears on both lists. The documents must be from different companies.
• All documents must be the most recent ones. We don’t accept expired documents.
• Documents used for proof of address should show your full name and current address.
• We do not accept mobile telephone bills or bills for internet services.
• We reserve the right to get extra identification and address verification documents if needed.
• If you have a joint account, all account holders must each send their own identification documents. We can accept documents that are addressed either jointly or individually.
• Where certified copies of documents do not include a photograph, originals should be provided and will be certified on receipt and returned.

Helping you trace long-lost accounts

Do you have a Birmingham Midshires account that you can't find any records for? Maybe a friend or relative has an account they can't trace. Send us information and we may be able to help.

How the tracing service works

We can usually trace dormant accounts going back up to 15 years. Simply send us a complete unclaimed account application form (PDF 164 KB) and we'll do the rest. All the money in the account, including interest, will be paid back to you, or the account owner, following a valid claim.

Another option is to visit https://www.mylostaccount.org.uk/ and complete the search form. We will then be able to investigate your claim.

Please note that reclaiming money may change your tax status.

When you've lost someone close to you, organising their finances will be the last thing on your mind. On this page you'll find all the helpful information you need to know, and the next steps you can take.

Step 1: How to let us know if you have lost someone

Please send the original or a copy of the death certificate to our Bereavement Service Centre at the following address:

Birmingham Midshires

PO Box 81

Pendeford Business Park

Wobaston Road

Wolverhampton

WV9 5HZ

Step 2: What happens next

Documents needed:

• Death certificate
• Grant of Probate
• Identification may be needed in the future to release any money.

Once we receive the documents, we'll contact you with details about the account and how to pay the necessary bills (examples of this are the funeral bill or inheritance tax). We'll also send a letter to you that gives information about the next steps and how to settle the estate.

For accounts held with us in the sole name of the person who died, we'll need to see the Grant of Probate before we can settle the estate if the value of the accounts is more than £50,000.00 if you are the next of kin.

If solicitors are dealing with the estate the grant of probate limit is £175,000.00.

Our dedicated bereavement team will look into your case on an individual basis. They'll keep in regular contact with you, so you are aware of the progress.

Step 3: How to get in touch with other banks

If you need to contact other banks about the bereavement, you can use the free Death Notification Service.

There are three ways to get in touch with us to make a complaint:

Phone

Call us on 0345 602 2828.

Post

Write to us at:

BM Savings Customer Relations Team

Birmingham Midshires

Pendeford Business Park

Wobaston Road

Wolverhampton

WV9 5HA.

Email

Although we have an email address, you need to be aware that email is not a secure way to get in touch. You might feel more comfortable calling us to discuss your complaint.

If you decide to email us, do not quote any sensitive account information such as your account numbers, we won't be liable for any lost data you send. But to help us resolve your complaint as quickly as possible, please include:

• Your full name
• First line of your address and postcode
• The banking product your complaint is about
• As much information about the complaint as you feel able to give (except for account numbers and sensitive account information)
• Any particular actions you would like us to take to resolve your complaint
• A contact number and the best time to contact you, as we'll call you once we've received your email.

Mail us at: onlinecomplaints@birminghammidshires.co.uk

I need my communication in another format:

If you need your communication in another format, such as large print, Braille or audio CD, please contact us.

You can call us using Relay UK if you have a hearing or speech impairment. There's more information on the Relay UK site.

If you need support due to a disability, please get in touch on 0345 608 2828.

I need help and support

If you have any questions, or if you are worried and need some support please get in touch and we'll be happy to help on 0345 608 2828 or +44 1902 428311 if you're calling from abroad.

Historical rates for our variable rate accounts that are now closed to new customers.

History of rate changes for tax free easy access savings accounts

If you held an ISA easy access account with us, please view our ISA easy access accounts (PDF 136 KB) to find out the historical interest rates.

History of rate changes for easy access savings accounts

If you held an easy access account with us, please view our easy access accounts (PDF 164 KB) to find out the historical interest rates.

General Savings Conditions

For details about how the accounts worked, take a look at the general savings conditions (PDF 268 KB).