What is AA Breakdown Family Cover?
With AA Breakdown Family Cover, there’s cover for account holders and certain family members in vehicles, whether you or they are the driver or the passenger. Family members must live at the account holder’s home address or, be temporarily living away from that address, but still within the UK (e.g. students).
Eligible family members will include your:
- Partner*
- Parents**
- Siblings***
- Grandparents
- Children****
Other family members*****
* including spouse, civil partner, fiancé/fiancée
** including stepparents, foster parents, father in-law, mother in-law
*** including brothers, sisters, brother in-law, sister in-law, step-sisters, step-brothers
**** including stepchildren, foster children, grandchildren, son in-law, daughter in-law
***** including aunts, uncles, nieces, nephews and first cousins
What's included in AA Breakdown Family Cover?
There are different services offered with AA Breakdown Family Cover, available in the UK, Channel Islands and Isle of Man. The table below shows what’s included with different account types, and a summary of each is shown below:
Roadside Assistance - 24/7 cover for breakdowns over a quarter of a mile from home. If the vehicle can't be fixed at the roadside, the AA will take the vehicle to their choice of relevant local repairer or to another local destination of choice provided it is no further.
At Home - Provides all the Roadside Assistance benefits, even if the account holder or their eligible family members is still on their driveway or within a quarter of a mile from home.
National Recovery - If the breakdown is miles from home and it can't be fixed at the roadside, the AA will take the vehicle and up to seven passengers to a single UK destination of choice.
Onward travel - If a repair on the vehicle isn’t possible, you or your eligible family members will get a replacement hire car for up to 72 hours (full valid UK driving licence to be presented), overnight accommodation, or you could claim reimbursement of reasonable onward public transport expenses.
|
Account Name |
Roadside Assistance |
At Home |
National Recovery |
Onward Travel |
|---|---|---|---|---|
|
Account Name Silver |
Roadside Assistance |
At Home |
National Recovery |
Onward Travel |
|
Account Name Gold1 |
Roadside Assistance |
At Home |
National Recovery |
Onward Travel |
|
Account Name Platinum |
Roadside Assistance |
At Home |
National Recovery |
Onward Travel |
|
Account Name Premier1 |
Roadside Assistance |
At Home |
National Recovery |
Onward Travel |
|
Account Name Ultimate Reward Current Account1 |
Roadside Assistance |
At Home |
National Recovery |
Onward Travel |
1. These accounts are no longer on sale.
Some exclusions and rights to refuse service
- The same or similar cause of breakdown attended by our mechanic in the last 28 days
- The account holder, any joint account holder or eligible family member must be with the vehicle when it breaks down and when the mechanic arrives
- The AA have the right to refuse to provide service if the vehicle is unsafe, un-roadworthy, unlawful or you’ve failed to maintain it (for example, no valid MOT, or continued failure to re-fuel or charge your vehicle)
- There's no cover when travelling in a car, van, minibus or motorcycle exceeding the weight restriction of 3.5 tonnes and max width restriction of 8ft 3in (2.55m).
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Children are covered up to any age as long as they live at the account holder’s home address or they’re living away from home on a temporary basis, for example students and armed service personnel.
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Yes, AA Breakdown Family Cover is available to all eligible family members living at the account holder’s home address, this includes family that are living away from home on a temporary basis, for example students and armed services personnel.
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No, eligible family members must call the AA breakdown telephone number and provide the account holder’s full name, address and postcode before the service can be provided. Family members will need to show a form of identification when the AA patrol arrives.
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No, alternative benefits or cover enhancements cannot be requested in place of family cover.
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No, upgrades are available to purchase to enhance cover but these can only be purchased by the account holder. If an account holder purchases an upgrade then this cover will be available for eligible family members.
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Yes, the AA do not require the sort code and account number of the bank account to report a breakdown. They will be able to help as long as the eligible family member can provide the account holder’s full name, address and postcode on the phone and a form of identification when the AA patrol arrives.
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Yes, however the AA reserves the right to refuse service when a call out is requested to deal with the same or similar cause of breakdown to that which the AA attended within the preceding 28 days, or where there has been a failure to maintain the vehicle. This includes where a permanent repair has not been carried out following a temporary repair provided by the AA, or lack of routine vehicle maintenance or continued failure to maintain fuel or charge the vehicle.
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AA Breakdown Family Cover is available to eligible family members living at the same address as the account holder, including those temporarily living away from home.
Eligible family members are:
Spouse, partner, civil partner, fiancé/fiancée, parents, stepparents, foster parents, father-in-law, mother-in-law, children, stepchildren, foster children, sons-in-law, daughters-in-law, grandparents, grandchildren, brothers, sisters, step-brothers, step-sisters, brothers-in-law, sisters-in-law, aunts, uncles, nieces, nephews, and first cousins.
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Yes, if an eligible family member is dissatisfied with the service provided by the AA, they can make a complaint by providing their personal information and the information of the account holder to help locate the details of the breakdown. Complaints should be made to the AA by calling the account membership line.
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If an eligible family member already has breakdown cover with the AA or another provider, they will need to determine if cancelling their cover is appropriate, considering their own needs and circumstances.
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Are family members covered if they are a passenger in a car that has broken down? expandable section
Yes, eligible family members are offered the same level of cover as the account holder.
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To report a breakdown, you will need to call the Membership phone number for your account.
Eligible family members will need to provide the account holder’s full name, address and postcode before the service can be provided. Family members will also need to show a form of identification when the AA patrol arrives.
Account holder(s) will continue to be asked for their membership number. This is their sort code and account number. They will need to show their Visa debit card when the AA patrol arrives.