Go paper-free
Amend paper-free preferences for your statements and correspondence.
Support to make banking easier if you are blind or partially sighted.
To change the text size for all other web pages, select the link for your browser from the list:
Safari (Apple devices only)
Edge (Windows 10 only)
You can also visit our website accessibility page for more help and information.
We can send you statements and some of our letters in:
We can provide Easy Read statements for current and savings accounts. These use pictures and simple words to help you.
We can also give you large print cheque books.
Just let us know at a branch or give us a call. Or you can choose your accessibility options in the 'Profile and settings' menu in Internet Banking or our Mobile Banking app.
We'll aim to send you everything in the format you choose. If you get something that isn't, give it back to us and we’ll get it transcribed for you.
We give additional guidance where applicable in our online forms to help you complete them. Some of our forms time out when you haven't used them for a while. We do this to keep your details safe. We'll give you a 20 second warning if this is about to happen, otherwise it could mean you lose what you've already done. If you're using our Mobile Banking app, you can set how long it is before your app times out.
Our Cashpoint® keypads and screens are easy to use. There are raised dots on the number 5 of the keypad so you can feel where the numbers are. Use your hand to keep your PIN safe.
You can also select the audio function (Talking ATMs) on our Cashpoints. Just plug in your standard headphones to hear what's on the screen. Some of our older Cashpoints don't offer this service at the moment, so we're updating them.
Ask any one of our branch team or call us to find your nearest Talking ATM.
If you find it difficult to use or remember your PIN you can:
If you need some support but don’t want to hand over control of your finances, we can provide a Trusted Person Card. This is a debit card linked to your personal current account. You can give it to someone you trust to shop for essentials or withdraw money from a Cashpoint® for you.
Our Mobile Banking app can help you manage your account in a way that works for you. You can do the following:
Find out what else you can do online with our Mobile Banking app and Internet Banking.
If it's hard to remember your password we can help:
If you have an appointment with us, we can make it easier for you:
If you find it hard to use your hands, sign your name or read information, we have some things that can help. Just ask one of our branch team:
We know that not all disabilities and long-term health conditions are visible. That's why we use the Hidden Disabilities Sunflower Lanyard scheme in all of our branches. If you're wearing one, we'll know that you might need a little more help.
Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, 7 days a week.
Support to make banking easier if you are blind or partially sighted.
To change the text size for all other web pages, select the link for your browser from the list:
Safari (Apple devices only)
Edge (Windows 10 only)
You can also visit our website accessibility page for more help and information.
We can send you statements and some of our letters in:
We can provide Easy Read statements for current and savings accounts. These use pictures and simple words to help you.
We can also give you large print cheque books.
Just let us know at a branch or give us a call. Or you can choose your accessibility options in the 'Profile and settings' menu in Internet Banking or our Mobile Banking app.
We'll aim to send you everything in the format you choose. If you get something that isn't, give it back to us and we’ll get it transcribed for you.
We give additional guidance where applicable in our online forms to help you complete them. Some of our forms time out when you haven't used them for a while. We do this to keep your details safe. We'll give you a 20 second warning if this is about to happen, otherwise it could mean you lose what you've already done. If you're using our Mobile Banking app, you can set how long it is before your app times out.
Our Cashpoint® keypads and screens are easy to use. There are raised dots on the number 5 of the keypad so you can feel where the numbers are. Use your hand to keep your PIN safe.
You can also select the audio function (Talking ATMs) on our Cashpoints. Just plug in your standard headphones to hear what's on the screen. Some of our older Cashpoints don't offer this service at the moment, so we're updating them.
Ask any one of our branch team or call us to find your nearest Talking ATM.
If you find it difficult to use or remember your PIN you can:
If you need some support but don’t want to hand over control of your finances, we can provide a Trusted Person Card. This is a debit card linked to your personal current account. You can give it to someone you trust to shop for essentials or withdraw money from a Cashpoint® for you.
Our Mobile Banking app can help you manage your account in a way that works for you. You can do the following:
Find out what else you can do online with our Mobile Banking app and Internet Banking.
If it's hard to remember your password we can help:
If you have an appointment with us, we can make it easier for you:
If you find it hard to use your hands, sign your name or read information, we have some things that can help. Just ask one of our branch team:
We know that not all disabilities and long-term health conditions are visible. That's why we use the Hidden Disabilities Sunflower Lanyard scheme in all of our branches. If you're wearing one, we'll know that you might need a little more help.
Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, 7 days a week.